Information for Current and Former
Clients
Deposits/ Booking dates:

Until you have a signed copy of the cake contract from me, don't assume that you're
booked with me! I've had trouble with the mail recently and have had a couple of contracts
and deposits not arrive. I do paperwork every weekend and send out copies of new
contracts that have been booked on Mondays, so if you sent me a deposit and have not
received a copy of the contract back by the end of the following week, please give me a call
to make sure that I received it.

When sending the contract back to hire me, please send back ALL the pages of the
contract, not just the last page with your signature. I need the entire contract because it
has all of the contact and design information on it. I will xerox it and send a copy back to
you.

If you had a tasting appointment with me, and then waited more than about a month to
decide whether to book with me, please check the calendar page on this site to see if your
date is still open. I can't hold dates without a deposit, so a tasting appointment is not a
guarantee that I'll be able to do a cake if you wait a long time to send a contract back.

If you are putting a deposit in the mail and would like to call or email and let me know, that's
great...I'll pencil you in for your date. However, the date isn't going to be officially booked
until I receive the deposit. I'll give you a call if I haven't received the deposit in about a week
if there are other people asking about your date just to check on whether the deposit was
sent. If you're getting a family member to send the deposit, you might want to double-check
that they sent it, or make sure that I have your mailing address to send a copy of the
contract so that you can be sure that it was received.


Balance Payments

The balance for your cake is due one month before the wedding date. I'll send a bill for the
final amount due along with a checklist of information. If there's any information that needs
to be corrected you can let me know at that point. If you're not sure about your guest count
and need to wait to pay the balance until closer to the wedding date because the size of the
cake may need to be scaled up or down, just email or call and we can work it out.

If you have any major changes that you want to make to the design of the cake please let
me know a month beforehand. Depending on the changes I may need the time to make
extra gumpaste flowers, etc. Simple changes are fine up to two weeks before the date, and
if you want to change flavors of the cake you can do that up to a week before the date.


Deliveries the Day of the Reception

I'll be delivering your cake between 1 1/2 to 2 hours before the reception start time. If there
are restrictions at the reception site that will require me to be there at another time, please
let me know. If your ceremony will be at the same location I'll be there about 1 1/2 to 2
hours before the ceremony starts. There may be times when my delivery schedule requires
that I be there outside of that time frame, but I'll work that out individually with the people at
your reception site.

I'll bring a box for the top tier of your cake so that they can box it for you. If you plan on
freezing the top tier, you should take off decorations like flowers or bows before you wrap
the tier.


Anniversary Cakes

If you have ordered an anniversary cake from me, I will need you to call me about 3 to 4
weeks before the date that you want to pick it up. It doesn't have to be on your anniversary,
just whenever you want to get it. I do not call you to arrange this because a lot of brides
move and change their last names after the wedding, so it's too difficult for me to track
people down. If you've moved out of the Richmond area and can't pick up a cake that you
ordered, I can either wait to make it for you on a weekend that you might be visiting in town,
or I could refund the purchase price to you. I don't ship cakes, so you have to be in town to
pick up the cake.